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Terms & Conditions of Sale
Shipping
Unless you specify otherwise, we will ship your order in the most
efficient way possible. If you have a preference of carrier, please tell
us; we’ll do our best to honor your request. Packages up to 60 pounds are
usually shipped via a parcel service, with charges prepaid and added to
your invoice. Larger or bulky items are shipped via common carrier, with
charges prepaid and added to your invoice. If you need your order fast,
please ask our representatives for a quote on expedited next-day or
second-day air service.
International Orders
We accept international orders by mail, phone, fax, e-mail and Internet.
All international shipments must be prepaid in US currency via bank wire
transfer. Any applicable duties, taxes and customs charges are the
responsibility of the customer. Residents of Canada and the U.S. Virgin
Islands can reach us by calling 1.800.677.4710. From all other areas,
please email us at sales@dockbuilders.com or call us at +1.813.677.4000.
Volume Discounts
Please call us when you need large quantities of an item. We may be able
to offer you special discounted pricing.
Special Orders
Please let us know if there is something you need that is not listed in
our catalog. We can often special order those items for you. Special
orders are non-returnable and are non-refundable.
Quotes
Would you like a quote based on your unique configuration requirements?
Give our sales team a call and tell us what you’re looking for. We can
often provide you with a cost estimate and drawings that meet your needs.
Gift Certificates
We issue gift certificates in the amount of $50 or more, and mail them to
either you or the recipient, along with a catalog. Certificates may be
ordered by phone and can be paid for via credit card. They may be redeemed
in person, by phone, or by mail and only by the person named on the
certificate when originally purchased. Gift certificates are valid for one
year from the date of purchase.
Returns
We try very hard to make sure you’ll be satisfied with your purchase. If
for any reason you’re not, please complete the following:
1. Call your Dock Builders Supply representative at 1.800.677.4710 and
request an exchange, credit or refund.
2. Your representative will issue a return authorization number – just
include it with your package when you return it. We highly recommended
that you use a shipping system that can track your shipment such as UPS or
FedEx. If your order was sent to you via common carrier, then it will
likely need to be returned using common carrier. All returns must be
returned to Dock Builders Supply freight PREPAID. Dock Builders Supply is
not responsible for freight charges on merchandise being returned for
credit.
3. Refunds and exchanges are typically processed within 3-7 business days
following the receipt and inspection of your return. Refunds will be made
using the same method and to the same credit card used on the original
order. Please note that all merchandise returned NON-DEFECTIVE will be
charged a 15% inspection and handling charge. Refunds are calculated based
on the purchase price of the merchandise only. All shipping & handling
fees are non-refundable. Merchandise that is returned damaged,
cosmetically or otherwise, is subject to an additional fee on a
case-by-case basis (please call for details). Items showing obvious signs
of misuse and/or consumer abuse are not eligible for return. Items
returned with missing parts and/or accessories will be charged
accordingly. Items that cannot be returned include, but are not limited
to: Custom colored dock sealants, aluminum gangways, rope, chain, cable,
piling wrap, custom configured power pedestals, bead board and Dow
Styrofoam Billets.
All returns and/or exchanges must be made within 30 days of the date of
purchase. Please note that the shipping costs for returns may be higher
than the original shipment costs. The customer is responsible for ensuring
that the merchandise arriving to Dock Builders Supply is in the same
condition as when you received it.
Prices
The prices shown are in U.S. currency. They are FOB shipping point and
do not include freight, applicable federal, state or local taxes, customs
duties or export packing charges. Prices, specifications and availability
of items are subject to change without notice.
Misprints
At Dock Builders Supply, we strive hard to ensure that our website and
catalogs are correct, but occasionally errors do occur. Dock Builders
Supply cannot be held responsible for typographical errors.
Sales Tax
We are required by law to add sales tax to orders shipped to certain
states. If your company or your order is tax exempt, please send us a copy
of your sales tax exemption certificate. Sales tax certificates can be
e-mailed to sales@dockbuilders.com or faxed to 1.800.734.0335.
Claims for Shortages or Damaged Goods
Our packaging is expertly done with consideration given to type of article
and carrier. Each shipment is double-checked for accuracy before leaving
our facility. On a rare occasion, a package may be lost or damaged in
transit. For your protection, you should always carefully inspect any
shipment before accepting delivery. If damage has occurred, you must note
it on the delivery receipt. If a common carrier (truck) shipment is
damaged, you must also immediately have the shipment inspected by the
carrier. Obtain an inspection report from the carrier and forward a copy
to us. All claims must be filed within 10 days after receipt of the
shipment. Your Dock Builders Supply representative can help you with this
process. Please call us at 1.800.677.4710
Local Standards and Regulations
Certain products sold by Dock Builders Supply are designed to
satisfy most state and federal requirements. Because local standards and
regulations may vary significantly, Dock Builders Supply cannot guarantee
that those products meet all applicable requirements in each locality. The
purchaser assumes responsibility for compliance with such standards and
regulations in those localities where the products will be shipped, sold
and used.
Payment Methods
We accept U.S. bank drafts, money orders, Visa, MasterCard, Discover and
American Express. All returned checks are subject to a service fee of
$32.00
Open Accounts
It is the policy of Dock Builders Supply to reserve open account
privileges for businesses that have been established for a period greater
than twelve (12) months. Standard terms are Net 15 from the date of the
invoice. Payments not received within 15 days of the date of the invoice
will be considered past due and the account will be subject to prepaid
terms. Interest charges of 1-1/2% per month (18% per annum) will be
charged on all past due invoices.
Warranties
We are an authorized distributor for many nationally recognized
manufacturers producing goods for the marine industry. All products are
warranted (1) by the manufacturer to the extent of the manufacturer’s
express warranty or (2) by Dock Builders Supply to be free from defects in
materials and workmanship under normal use and service for one year. A
copy of each manufacturer’s warranty is available upon request. As a
distributor, we assume no liability for the use of any item not of our
manufacture, and offer no warranty, either expressed or implied, for such
products. If failure of a product purchased through our company occurs
during the manufacturer’s warranty period, a claim for adjustment may be
submitted directly to the manufacturer, or our company will assist on
submitting such claims. Products sent to our company for warranty
consideration are accepted only under the conditions stated in the
manufacturer’s policies. Please note that acceptance of such items by our
company for submission to the manufacturer does not imply validity to any
claim. All decisions regarding the repair or replacement of any items are
the sole responsibility of the manufacturer. Under no circumstances are we
as a distributor, authorized to replace a defective item prior to
submitting such item to the manufacturer. Dock Builders Supply’s sole
liability shall be limited to repair, replacement, credit or refund, at
Dock builders Supply’s discretion, of products returned to Dock Builders
Supply pursuant to our instructions.
Disclaimer
Dock Builders Supply, nor its parent company W.R. Williams Enterprises,
Inc. shall be subject to, and disclaims: (1) any obligations or
liabilities arising out of breach of contract or of warranty, (2) any
obligations whatsoever arising from tort claims (including negligence and
strict liability) or arising under other theories of law with respect to
products sold or services rendered by Dock Builders Supply, or any
undertakings, acts or omissions relating thereto, and (3) all
consequential, incidental and contingent damages whatsoever including, but
not limited to, labor costs or loss of profits arising out of or in
conjunction with the manufacture, sale, delivery, use of, or inability to
use any products purchased from Dock Builders Supply.
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